Freshworks Hiring – Graduate Trainee (Customer Support) | 2025 Graduates | Chennai | Apply Now May 2025

 

Job Overview:

• Position: Graduate Trainee – Customer Support

• Location: Chennai, Tamil Nadu, India

• Type: Full-Time (Work from Office)

• Experience: Freshers (2025 Graduates)

• Category: Customer Support / Tech Support

Job Description:
    Freshworks is hiring fresh graduates passionate about customer experience to join their Customer Support team. As a Graduate Trainee, you will troubleshoot issues, guide users on product usage, and collaborate with engineering and product teams to deliver quick, effective solutions. This is an ideal role for those who are empathetic, curious, and eager to work in a global product company.

Responsibilities:

• Resolve product queries and customer issues via email, chat, and phone

• Reproduce and escalate technical issues when required

• Collaborate with internal teams to improve support workflows

• Track and report frequent issues for better customer experience

• Maintain professionalism and empathy in all interactions

Qualifications:

• 2025 Graduate (No standing arrears)

• Strong verbal and written communication

• Empathetic, curious, and adaptable

• Willingness to work in rotational shifts (mandatory)

• Internship or prior exposure to customer support (preferred but not mandatory)

Selection Process:
    Shortlisted candidates will be sent a screening assignment. Final selections will happen via in-person events held on two Saturdays at the Chennai office.

Work Mode:
    This is a full-time, in-office role based in Chennai. Candidates must be willing to relocate.

About the Company:
    Freshworks builds powerful yet simple software to enhance customer and employee experiences. Over 72,000 global companies trust Freshworks for its innovative and people-first approach.

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This job posting is subject to change and may expire at any time. We recommend applying as soon as possible to avoid missing out on this opportunity. Make sure to check the application deadline and stay updated for any changes.